Monday, December 3, 2007

11/26/07 - The top performaers deal in proof

Word count: 942
Time to read: 3 minutes

How do the top performers win more often than everyone else?

(A simple change you can make immediately that will enhance your results for the rest of your life.)

How to tell?

The world is full of hype, exaggeration, and other nonsense. Put yourself in the prospect’s shoes, how would you decide?

A matched set is the key

This is so simple and so rare. You address the “what’s in it for me” (WIIFM) from the client’s point of view and then you prove it in no uncertain terms. Like the furniture in a 1960’s living room, you deliver a matched set; a promise and a proof.

Marketing Syntax

If you are a frequent reader of this newsletter, you know that I frequently discuss marketing syntax. This is the order of things in a communication that gets and holds clients’ attention and helps them believe. And it gets them into action.

A key to survival in modern life

Being able to persuade and influence is a key to successful living in modern times. To get anywhere, we must be able (reliably) to get another peoples’ attention, hold that attention until we can make our case, and then get them to take action on our behalf. Getting this done starts with understanding what the other person wants (WIIFM).

Me-me-me-meeeeee

Talk about me-me-me all day long and ignore the WIIFM and you are, to most folks, irrelevant.

Only a good start

In our rough and tumble world, talking to the WIIFM is only enough to get a very brief listen. To hold the attention long enough to get somewhere, you need one more little thing…

Matched set redux

Becoming a master of the WIIFM in your client’s world and the associated proof that you can reliably deliver the WIIFM is a key to both financial success and life success. Talk to the WIIFM and prove you can deliver: Life is very good. Can’t prove you can deliver? Life is tough.

The story

14 years ago my wife and I sat in our living room listening to yet another remodeling company blather on about the materials they used, their years in the business, and the beauty of the finished product. All this capped by the high pressure close.

At the time, I traveled three to four weeks out of every month. My wife, Caroline, stayed home with our six-month old son, who had yet to sleep through the night. Caroline had some other health issues that made her very tired (as if a traveling husband and baby were not already enough).

Both of us were bleary-eyed and sick of hearing the same old stuff from each of these contractors. Every contractor sounded the same. Finally a young lady from one of the contractors came in, took one look at us and said, “I bet you folks would like to just go to bed tonight and wake up and have this project all done wouldn’t you?”

In unison we said, “Yes.” Next, she whipped out a string of quotes and photos of families. Each quote basically said how easy it had been, how fast it had been and how smooth it had been. We were sold.

The sales person also gave us a long list of folks we could call to confirm her points, and then told us that we would hear from her every Friday on the phone, or at the house, so she could make sure everything was going according to plan.

She listened

The first key was that she listened and asked questions. She didn’t make us feel like idiots.

She observed

We must have looked like a couple of wrecks. Our son was wiggly. The dishes weren’t done.

She turned it into a sale using proof

She gave us piles of proof; testimonials, quotes, pictures of happy families, notes from customers, and a list of people we could call. Finally, she simply guaranteed, in writing, that we would get what we had asked for at a specific price and within a specific time.

Easy to do?

Probably not. I found out later that she was the number one salesperson in her company by a very large margin.

Worth doing?

Ten years later I ran into her and asked her what her secret had been. She said she just treated everyone the way she wanted to be treated. I also asked her what she was doing now. She told me she was retired. She had just turned 40.

Anything else?

When I heard her say that she had just retired, I had to ask again about her secret. She said that there was one other thing: Because she had always looked young in a man’s business, she felt that she had to use lots of proof that she could perform, so folks would take her seriously.

Story is the easiest, and often, most compelling proof

In the Marketing Fast Track program, we show you many different ways you can build proof elements for any product or service. Perhaps the most important is the proper construction of a concise story. If done correctly, and in the proper place, a good story is all the proof many need.

A shot of high proof

No matter what service, product, or combination you might sell, proof that it will work, and work well, in the client’s situation is the key to the sale. Start with client’s WIIFM, and then add the proof. In no time you will be on your way to far more results — in business and in life.

Cheers,

Eric

PS: I help clients in all sorts of businesses (insurance, consulting, law, manufacturers reps, printers, landscapers, software, technology services, engineering, real estate, commercial real estate, builders, financial planners, CPA’s, remodeling and designers). Here is a little “Thanksgiving” proof I got this past week from a happy graduate of the Marketing Fast Track program:


The Marketing Fast Track program provided a systematic way to develop marketing methods and messages that focused on what the CLIENT gets, versus the standard me-me-me marketing done by most. We've totally changed our marketing messages and the changes have resulted in higher sales and lower marketing costs.

The best testimonial on the MFT system was received recently from a new client of ours that responded to one of our new ads created with the MFT formula and methods. She said, "Your ad just spoke to me. I thought you were talking directly to me. That is EXACTLY how I felt. My husband said to tear out the ad and call those folks." She and her husband have since become very good customers.

Our new ads using the MFT methods and formula have been working so well that even in the current housing recession (some say depression) we have been able to increase sales while spending less advertising dollars.

— Jeff Jones, President
Interior Expressions Design Showroom
(520) 275-9368
(520) 275-9368
Jeff@InteriorExpressionsAZ.com
1171 E. Rancho Vistoso Blvd Suite 131
Oro Valley, AZ 85755

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